Accounts
Verify your email, reset your password, enable two-factor authentication, revoke devices, export data, or schedule deletion from Account settings.
HELP CENTER
Start with the situation, not the system.
Answers for the most common account, learning, billing, coaching, refund, and safety questions.
Set up HackerCode AI access
Eligible Builder members can create one HackerCode key from Account → AI access. Generate the key, copy the reveal-once value immediately, then open HackerCode settings, choose HackerSquad AI, and paste it into HackerCode's credential store. Ask HackerCode to refresh the models available to your account.
VibeCoach cannot show a key again. If it is lost or exposed, rotate it from Account settings; the old key stops working immediately. Revocation is permanent. A billing or policy hold cannot be fixed by rotation.
Never put a key in source code, screenshots, chat, email, support tickets, or a file committed to Git. If HackerCode shows an access error, copy only its request ID and include that ID in a VibeCoach support request. Do not send the key, prompts, source code, or model output.
Courses
Your plan controls course access. Lesson completion, checklists, projects, and artifacts save to your account and resume across devices.
Billing
Use the hosted billing portal to update a card, view invoices, change plan, or cancel. Past-due memberships show a grace period and required action.
Coaching
A request saves your payment method but does not charge it. The charge occurs only when the coach accepts and the booking confirms.
Cancellations and refunds
The accepted policy version is snapshotted on the booking. The workspace shows the outcome and any refund tied to the original charge.
Safety
Report a booking from its workspace. Safety and payment issues are prioritized as urgent; imminent danger belongs with local emergency services.
Policies and standards
Still stuck?
Signed-in users can open a tracked support request. Urgent safety and payment categories route to the priority queue.
Contact support