HELP CENTER

Start with the situation, not the system.

Answers for the most common account, learning, billing, coaching, refund, and safety questions.

Accounts

Verify your email, reset your password, enable two-factor authentication, revoke devices, export data, or schedule deletion from Account settings.

Your plan controls course access. Lesson completion, checklists, projects, and artifacts save to your account and resume across devices.

Use the hosted billing portal to update a card, view invoices, change plan, or cancel. Past-due memberships show a grace period and required action.

A request saves your payment method but does not charge it. The charge occurs only when the coach accepts and the booking confirms.

The accepted policy version is snapshotted on the booking. The workspace shows the outcome and any refund tied to the original charge.

Report a booking from its workspace. Safety and payment issues are prioritized as urgent; imminent danger belongs with local emergency services.

Signed-in users can open a tracked support request. Urgent safety and payment categories route to the priority queue.